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canadagates
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Mar 8, 2019

Music libraries grayed out

The soundtouch app will not let me add my computer's libraries. They are grayed out. Could it have something to do with how I could not install the speaker with a USB cable to my computer? I had to add the speaker to the network with my cell phone. I have a very good computer running Windows 10 and don't know what to do.

Thanks, Gord

3 REPLIES 3
Jessie_O
Moderator

Re: Music libraries grayed out

Hi Canadagates! 

 

Thank you for reaching out and welcome to the community!

 

There should be no reason you cannot add your music library, click here for the steps on how to do this!

 

If you are still having issues please come back to me and I will see what else I can advise for you!

 

Have a great day!

 

Jessie - Community Support

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canadagates
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Mar 8, 2019

Re: Music libraries grayed out

Hello, Thanks for your reply. I have followed the instructions exactly but when I try to add music on my computer as a new source all I get is a page with two grayed out options for the i-tunes library and the  windows media player library. I cannot select either one because they don't seem to be available. If anyone could help me with the next step I would really appreciate it.

Thanks, Gord

Leon_C
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Feb 26, 2019

Re: Music libraries grayed out

Hi canadagates, 

 

When you load the Bose Sondtouch app, when you select the 3 lines on the top left corner of the app this brings up your music sources. When you select this, does it show that a PC music library (Windows/MAC) is already created? If so, you would need to remove this to add another. The Soundtouch app will only allow you to add one type of media library per computer.

 

Many thanks

 

Leon_C - Community Support