Notice

The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.


Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.


Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.


Regards,
Bose Customer Service Team
cancel
Showing results for 
Search instead for 
Did you mean: 
Joe H
Participant
  • 0
  • 20
  • 0
Registered since

May 24, 2019

Re: Music library not updating in Soundtouch App

I have six Soundtouch speakers, so Bluetooth is not an option, and I do not believe the Soundtouch app supports Airplay, correct?

Charlotte_G
Moderator

Re: Music library not updating in Soundtouch App

@Joe H Airplay streaming would be initiated via iTunes. You'll need iTunes 12.8 or later. Then you'll also need to ensure that your SoundTouch system is updated and is an Airplay compatible variant. When the speaker and your computer are connected to the same network, your speaker will be discoverable in the Airplay list. You can select multiple devices to stream to. 

 

Which SoundTouch speakers do you have? I can help you determine whether they'll be Airplay compatible. 

 

Here's where you'll find the Airplay button 👇

itunes airplay.PNG

 

I look forward to hearing back from you.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Joe H
Participant
  • 0
  • 20
  • 0
Registered since

May 24, 2019

Re: Music library not updating in Soundtouch App

I have three Soundtouch 10 speakers, two Soundtouch 300 Soundbars, and a set of outdoor 251 speakers with the SA-5 amplifier.  I see all of my speakers when I click on the Airplay button.  How does it work with the Soundtouch app?

Charlotte_G
Moderator

Re: Music library not updating in Soundtouch App

@Joe H Excellent, all of your speakers are Airplay compatible then. You don't really need to incorporate the SoundTouch app in the scenario. iTunes will be your controller when streaming in this way. So pick any song from your library on iTunes and this will stream to the selected speakers. You can still use the SoundTouch app to change settings on your speakers.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Joe H
Participant
  • 0
  • 20
  • 0
Registered since

May 24, 2019

Re: Music library not updating in Soundtouch App

I see the Airplay icon on all of my speakers except the outdoor using the SA-5 amp.  But it should work with those speakers also, correct?

Charlotte_G
Moderator

Re: Music library not updating in Soundtouch App

@Joe H Yes, the SA-5's are Airplay 2 compatible, however, this was introduced via an update so it's possible that they may just need updating. You can find out how to do that here - Updating your SoundTouch SA-5 amplifier.

 

If you have any problems with that, please let me know.

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Joe H
Participant
  • 0
  • 20
  • 0
Registered since

May 24, 2019

Re: Music library not updating in Soundtouch App

I do not get the update button, so it looks like all of my speakers, including the SA-5, are updated.

Vicky_W
Moderator

Re: Music library not updating in Soundtouch App

As you have tried all troubleshooting steps, the best option here would be to reach out to your local customer support center as with your permission they can look into your system and fix this for you in real-time. You can do this by clicking this link here, selecting your region, scrolling to the bottom of the page, and selecting contact us.

 

I am sorry that we could not help more via the forums.  

Feel more. Do more. Be more.
Come check out my profile here. New to the community? Check out the Getting Started board.
Help others find answers to your questions by clicking on 'Accept as Solution' at the bottom of a reply.
If you see a post you like, make sure to give it a thumbs up!
Joe H
Participant
  • 0
  • 20
  • 0
Registered since

May 24, 2019

Re: Music library not updating in Soundtouch App

So I called Bose this evening, and after waiting over 30 minutes on the phone, I was told the only way to correct this issue is to ship it off, have it repaired, then sent back to me.  Since it is out of warranty (even though Airplay has only been an option for a few months), it would cost me $50.  But the worst part is that it will take 6 to 8 weeks for it to get back to me.  I really do not want to go that long without the speakers, especially since it is apparently something that was not either installed or connected when my amp was built.  Are there any other options, or I am just stuck with this issue???