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Caz12
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Registered since

Jan 28, 2021

My Bose SoundTouch is only playing faint from my Alexa? I’ve tried resetting the speaker but asking

Before creating a new topic, please search the Community to avoid creating duplicate threads. If you are posting about a problem, the more of the below details you can include (if applicable) the easier it will be for others to try and help. Go to https://bose.life/2K1GbJl for a helpful post on how to find relevant information, including your firmware and app version information!

 

Bose product name

 

Country

 

Firmware Version

 

App Version

 

What devices were you using that were affected and what version are they on (e.g. Samsung Galaxy S9 on Android 11, iPhone X on iOS14, etc.)

Detailed description of the issue and steps to reproduce

 

What environment do you experience the issue in? (e.g. noisy office, quiet kitchen, etc.)

 

When did you start to experience the issue? Did it work correctly previously?

 

Any troubleshooting steps you took

 

 

1 REPLY 1
Keith_L
Community Manager

Re: My Bose SoundTouch is only playing faint from my Alexa? I’ve tried resetting the speaker but ...

Hi Caz12,

 

Thanks for posting and welcome to the Community!

 

So I can provide you with the most accurate information on this, I do have a couple of questions to help me get a better idea of your setup.

 

Which SoundTouch system are you using? If you are unsure of the exact model, you can double-check this with the Find Your Product section on our support page HERE.

 

How are you using your speaker with Alexa? Are you using one of the SoundTouch skills for Alexa enabled, or are you connected to an Alexa device via Bluetooth or an AUX connection?

 

I look forward to hearing back from you!

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