keess
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Dec 16, 2017

No pairing sound!

just bought the virtually invisible 300, its not pairing with the soundtouch 300

any tips? i have been robooting, checked everything double and still no sound to hear its paired

3 REPLIES 3
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Dec 5, 2016

Re: No pairing sound!

Hi keess,

 

Thank you for your inquiry. I'm sorry to hear about the difficulties. For clarification, are you unable to complete the speaker pairing process, or are the speakers pairing but you don't hear any audio from the speakers? If you are unsure, could you check to see if the wireless speakers' power supplies show a solid white LED? 

 

Please let us know, and we will be happy to proceed with troubleshooting steps. 

 

Thank you,

 

Brian

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keess
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Dec 16, 2017

Re: No pairing sound!

Thnx for your reaction Brian. They were broken. Brought them back to the store after 2 hours off trying to connect. The lights where not giving any light. Guess the adapter was broken. Thnx . Got a new pair. Sounds great:)
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Re: No pairing sound!

Thank you for the update keess. I'm glad to hear everything is working now! Please let us know if you have any additional questions in the future!

 

Best regards,

 

Brian