My wave has shown STOPPED twice today, so does not look as if the problem has been solved. All units are on the 5.4 GHz network, nothing else is and the network is running at 38 MB per second.
Dec 5, 2016
Thank you for updates, sorry to see this is continuing to happen. Can you supply us with the make and model of your router? Also, can you go to Speedtest.net and provide us with detail of your upload and download speed?
If you can also gather your SoundTouch systems signal strength as well. You can do this by opening the SoundTouch app, choose Settings, select About and click/press each system to display the signal strength.
Thank you for working on this with us, we ultimately want to get this resolved for our customers. Can you also go to Speedtest.net and supply us with details? We would also like to gather the make and model of your router as well.
Let us know the results.
Feb 20, 2017
I still have the same problem despite spending quite a bit of time splitting my wifi netork and connecting my Soundtouch 20 series iii to the 5 Ghz network.
I have a BT homehub 6 router - so possibly the most common router out there. My download speed is around 30 MBps and upload speed is around 5 MBps.
Bose - time for a new software release that works.
Oct 1, 2014
The router is Sky ER110
The upload speed is 33.32 Download is 9.65
Unfortunately there is no about setting on the Apple app, so I cannot advise on the strength of the signal at the speaker. If there is a way I could download another app please advise me.
Our set set up is one Wave, three Soundtouch 10, one Soundtouch Link and one Soundtouch 30.
Nov 12, 2015
I encountered the same problem following the latest update on different speakers using different accounts at different locations. I had to reset the speakers and modems by unplugging the devices, waiting 30 sec and rebooting, in order to get the internet radio channels working again.