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Apr 4, 2016

Persistent Problem. Cannot connect Bluetooth

After last system Update i keep receiving the error as in the screenshot whenever I try to connect my Bose Sound Touch 20 Series 3 to my Android Phone or Windows PC.
I had similar issues sometime back, in July.
This issue has been persistent. Kindly resolve this issue.Migrated Image
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Oct 6, 2014

Re: Persistent Problem. Cannot connect Bluetooth

Hello Abhi,
Thank you for letting us know about this issue. I have a few troubleshooting steps that we can use to attempt to resolve this issue:

  1. Verify the system is on and the Bluetooth source has been selected.
  2. Clear the pairing list of the SoundTouch 20 by performing the following:
    • Turn the system is on
    • Press and hold the Bluetooth|AUX button for around 10 seconds on the remote or on top of the system
    • The system will emit a tone indicating that the stored pairing list has been cleared.
    • After hearing the tone you can release the button and attempt to re-pair the SoundTouch system with your devices.
    • You may need to turn off/on the Bluetooth for the device to re-appear in the Bluetooth device list

  3. If the issue still occurs following the above steps you can perform a product reset by turning off the SoundTouch 20 and then unplugging the power cord for a full minute. Once the minute has elapsed plug the system back into power and attempt to re-pair the device.

Let us know if that helps at all. Thank you.