Jun 5, 2017
May 27, 2018
I did a reset and forced update +one week ago on my two ST10 and an ST30. Works most of the time since, but still needs to reboot my speakers by disconnecting the power more or less every day. I lose the sound for a few seconds (not so often but it happens) when I play in group and I still have problems with mute speakers even though they indicate they are playing, ie ST30 shows the artist and the song on the display.
I use my speakers more or less everyday and these issues have become very frustrating. I have been in contact with the store and try to create an RMA for these speakers. If it goes through, I will buy Sonos counterpart instead.
Apr 10, 2018
Apr 9, 2018
Jun 2, 2018
Dec 5, 2016
Thank you for the concern regarding the Play All issue. I can assure you that the engineering team is reading this thread, and fixing the issue remains a top priority for them. Once any information is available to us, we will let everybody on here know.
@MartinC: We received your twitter DMs, and there was no further information that could be shared. I am in constant contact with the Twitter admin, and they made me aware of your messages as soon as they came in.
@Mattyboy: Were you able to recreate the issue and collect log files? The software team is asking for any and all users that have tried troubleshooting to collect log files so we can fully identify and fix the issue. This goes for all users; if you can collect log files by following THESE steps, let me know.
I'm going to create a master stickied thread, and close all other play all threads to consolidate information. Stand by.
Hi again everyone,
HERE is the Play All thread, with information on troubleshooting and updating your systems, along with collecting log files. I am going to lock this thread to point traffic towards the stickied thread.