Oct 13, 2017
I'm having the same issue. What needs to happen for a company like Bose to just decide to reverse the firmware until the problem is fixed? This is not a small issue. Hundreds of people are experiencing it. When are you going to stop ignoring your customers?
Oct 12, 2017
Sep 24, 2017
Oct 14, 2017
I am so sick and tired of not being able to play music through the house. Constant issues for over 2 or 3 years since we bought this. Once in awhile it works. Constant battle to reload software and work around issues...now I have only one speaker that works. NO BOZE, I don't want to troubleshoot every few months TERRIBLE product, no service, good sound intermittently.
I manually updated all my speakers and took the time to reconnect them through WIFI yesterday and set them up on my 5.0G network and had no success. I just switched all my speakers to 2.4G today and the system is working again, thanks to everyone in the community for your suggestions. I am very disappointed in Bose for the lack of testing before they released this last update, and the fact that they have not resolved the problem. It is up to the consumer to troubleshoot and resolve an issue created by Bose. I have spent several hours fixing this issue. I have a lot invested in this system and was thinking of expanding it, however there are many more options for this type of sound system out there. I will be looking around.
Does anyone think Bose will compensate its consumers?
Mar 9, 2017
It's not working!
I forced my Soundtouch 20 II for the update and tried also changing Network from 5Ghz to 2.4GHz..
I still can't play the music between my mac (iTunes) and my Speaker correctly. There is still a gap from about 2 sec.
It worked fine before, so I don't understand why its not possible to find the solution. And also I wanna use Airplay in the future and not only bluetooth!!! But If you cant fix it, I will change to SONOS!!!!!