Play all issue with 16.x
Engineering continues to actively investigate the root cause of the Play All/Group Speakers issue, reported by a very small percentage of users. We will release the SoundTouch 16.0.x ecosystem to additional customers in the coming days in hopes of gathering more data.
We are taking this staged approach to limit the impact to our customers. Check back here regularly for the latest updates.
The release notes for this update are available HERE.
- - -
*** 10/13/17 Update ***
The primary issue communicated to us relates to using the Play All feature, and/or adding speakers to a group in the SoundTouch app. Audio can only be heard from the master speaker, even though the app appears to show all speakers still active within the group. This occurs regardless of which speaker is initiated as the master. Below are common troubleshooting steps we have found to address this issue.
- If you have a dual band (2.4GHz and 5 GHz) router, try connecting one or more of the speakers to a different band. We have noticed that some customers are seeing performance issues on one band that they are not seeing on the other.
- If you have a dual band router, verify that each band has a unique SSID (network name).
- Verify that the Maximum Transmission Unit (MTU) setting on your router is at the highest possible settings to avoid packet drop outs.
- Turn the QoS setting on or off to identify if that is affecting the network performance.
We encourage anyone who is unable to resolve this issue with the aforementioned troubleshooting to reach out to us for additional help. We have been and will continue to work diligently to better understand and resolve any remaining issues.