Hi sehne,
Thanks for writing in! Sorry to hear about the difficulties, but would be happy to help!
- When you have the AUX connection plugged into one of the speakers, is the AUX light on the speaker lit up when trying to play audio?
- Also is the volume on the phone set to at least 80-100% volume?
- Once that's the case, is the speaker turned up as well?
Let us know so we can further assist!
Warm Regards,
Tony A - Community Support