Please help with this awful lag ?
As an owner of multiple Bose products over the years I have to say I never thought I would have to go to the bother of registering on BOSE.com forums to let off steam at a bad, BAD product but here I go!
This product should have a label "WARNING - For use only to playback MP3/WAVs etc"
Instead, on this very site the brochure/webspage of the MultiRoom SoundTouch has pictures of TVs with the SoundTouch 300 SoundBar in there and the following text and I QUOTE:
"SoundTouch is meant to grow with you. Once you have one speaker, you can add more at any time. They all work together, so as you go from room to room, your music goes with you. We even have solutions for home cinema and outdoors, too."
WHY is there a TV in the brochure on the MultiRoom page? There should be no TV in there. Its completely misleading in the Soundtouch Multiroom section (10/20/30). I bought these speakers on the basis I could use the AUX IN for my TV and also as a speaker system for my Roland Stage Piano. It doesn't work at all!!!
Heres what I found:
After plugging in (yes, WIRED) the Soundtocuh 10 to my Stage Piano (via AUX IN) it was impossible to play piano due to a lag of about 0.5s. ie I play a chord and the sound only happens when I've moved to the next chord. How odd; I thought the speaker was broken so I moved on to the Soundtouch 20. There the lag was worse 4s+ via the AUX port! For crying out loud... thats wired directly and the speaker is not trying to communicate with any other speaker (YET). What is this thing doing to the audio signal ????
To me it sounds like its building up a buffer [needlessly] for wired connections. I 'sense' this is the problem because when you stream MP3 over wifi as an alternate test to the AUX test, if you kick the speaker off the WIFI it continues to play for a few seconds.
So I ran some additional tests with both speakers Grouped and the lag got even worse if thats even possible?? Now at 6s. WOW!!!! And curiously if you enable the 'Video' setting on the group where the Soundtouch 10 is the 1st device, then the soundtouch 10 sounds 5.5s before the soundtouch 20. (Thats the best Stereo spread I ever did hear)
I've seen your techie on here explain that the lag was due to processing and syncing the sound from one speaker to the other over wifi. Thats is not correct. It may be part of the issue but from where Im sat the speakers themselves, individually, seem at fault. In my first tests, neither speaker was connected to WIFI and no Group was set up... only AUX IN was used. Clearly the hardware or software combination in both of these is not acceptable for this and is faster in the Soundtouch 10 than the Soundtouch20.
Tell me there is an alternative to sending these back via Amazon ???
Putting me right off Bose now I can tell you. I feel misled / cheated.
Seems like a moot point/question but why is the Soundtouch 10 less laggy than Soundtouch 20? 0.5s vs 4s+? Clearly there is some hardware or software difference.
PS: Ive also tried a split Y cable as one customer and one Bose Techie suggested when responding to similar complaints on BestBuy... but the lag figures I quote above apply and it gives me a butchered stereo pair with a lag of 0.5s for the SoundTouch10 and 4s for the sountouch 20.