Preset Spotify Daily Mixes

[thewild]

Hi Zoe

It's a SoundTouch 30 series III, if that's what you mean by "version".

I also have two ST10 and one ST300, and they all act the same in this matter.

[Jeff_G]

Hi thewild, 

We have tested some SoundTouch speakers in our product room here and can confirm we are having the same experience. 

- When pressing the preset button on the speaker, I see "Action Unavailable."

- When attempting to add the preset within the SoundTouch app "Sorry, you can't set that as a preset."

As this appears to have worked in the past according to the previous thread, I will get this escalated and hopefully have a response for you soon. 

Kind regards, 

Jeff G

[thewild]

Hi Jeff
Thanks, I'm looking forward to hearing from you !

[Jeff_G]

Hi thewild, 

That's not a problem, I'll be in touch as soon as possible. 

As the product was available to me, I also attempted testing with a Home Speaker 500/Bose Music app and experienced the exact same thing when attempting to save Daily Mixes as a preset, so there is a possibility that this feature may have been disabled. 

We will just have to wait to see what information the escalation support team brings back. 

In the meantime, have a fantastic day!

Kind regards,

Jeff

[Tannabata]

Hi Jeff

Any updates on this?

[Jeff_G]

Hello Tannabata,

I can confirm this was escalated on May 22, 2019, and experienced the same issues. Upon escalating, that team also had the same issues. This has now been pushed to a higher escalation team to assess why this is occurring, if this is now the expected behavior, and if not, how can we issue a fix. 

I will be in touch upon receiving a response. In the meantime, I thank you all for your patience. 

Kind regards, 

Jeff G