Highlighted
Quiet Contributor
  • 0
  • 1
  • 0
Registered since

Jan 20, 2018

SA-5 amplifiers ethernet no speaker found

I have 3 SA-5 amplifiers that were working fine on my network via ethernet until i changed my network switch - now they are no longer connected and i cannot reconnect via the soundtouch app.  i have reset them but still nothing.  when i connect the usb cable they are found.  any suggestions please.

1 REPLY 1
Highlighted
Moderator - Retired
  • 0
  • 5748
  • 295
Registered since

Dec 5, 2016

Re: SA-5 amplifiers ethernet no speaker found

Hi rgandlw,

 

Sorry to hear about the issues you're having with your setup.

 

What brand/model switch did you change over to?  Is it a managed or unmanaged switch?

 

Can you try removing the SA-5 systems from the SoundTouch app, and re-adding them?

Do the network activity lights light up on the switch and also on the SA-5 ethernet ports?

 

Let me know so we can get this resolved for you.

 

Best Regards,

Brandon - Bose Support