Thank you for your post and welcome to the Community!
This is certainly a strange issue. I would first recommend checking all of your connections to make sure everything is securely in place.
If you are still experiencing the same issue, try moving the connections on the SA5 to the other port and test again.
Let me know how you get on!
Jessie O - Community Support
Hello @BennyS , and thanks for getting back to us!
My suggestions at this point are based on the source(s) that you are using for the SA-5.
If this is only occurring with one input source, then I would recommend the following:
-If the connected device has a variable audio output, adjust the volume level to 80 percent of its maximum. This typically sends a strong signal without distortion. If there is a volume-limiting feature, be sure it is turned off.
-Reset your product by turning the product off, unplugging the power cord from the power outlet, and waiting 3 minutes. Then, reconnect the power cord and retest the system.
-If this is a computer/AUX source, check the volume levels for the operating system/media application you are using, ensuring that these are also set to the maximum!
-If this is a Bluetooth or Wi-Fi source, please switch to an AUX source and then swap back, as this will force this to reconnect and establish the connection again. Please also check the EQ settings if this is Bluetooth!
Please get back to me to let me know how the above goes, and/or if you have any questions at all!
Hi again @BennyS !
The EQ settings on an android device are usually found within "Settings"-->"Sound and Notification" , followed by "Equaliser/Audio Effects".
There are no direct EQ settings for iOS devices without the usage of an equaliser app, or the equaliser settings within music apps.
If you're still having issues, I would advise getting in touch with support in your local region directly. This can be done by clicking HERE, selecting your country/region, then navigating to "Contact Us" at the bottom of the page.
I hope this helps, and please let me know if you have any further questions!