BIG problem with my ST30 II.
If I select any of the preset radio station it results in a white box.
If I select any station via Tunein they all work just fine.
If I remove power and turn on again it all works but as soon as I switch off and back on the issue returns.
I have a ST10 that works jsut fine thru the same Wifi connection, the ST10 show as reasonable and the ST30 as Good (it is onlt 2 metres from the router itself)
I have tried hitting the update button but nothing happens.
I have powered the router off/on with no change.
I have deleted the ST30 and doen a complete reinstall but no change.
Some more info.
If I search for the station via internet radio that is on preset #1 then it works fine, if I try via preset I get the white box.
Me too. I have the exact same problem on both a portable and a ST20. Both connected wireless.
There is no connectivity issue. Both devices can be seen from the router, I can ping them and the wireless symbol is solid on the device
Can be solved by switching to Deezer on another preset and then switching back. Sometimes this works if I use another preset button set to a radio station
Thanks for the input.
My issue is solid on all 6 preset buttons, and as said if I search for a preset station via Intenet radio then it works just fine!
As u say I did play around and if I put a non preset on #1 (not assign but the first station on InTune for example) then sometimes the rest start working but then once I switch off it's broken again.
Let's hope soemone can fix this!
Thank you for the post, and sorry to hear about the issues you're having with playing presets.
What is the software version of your Soundtouch 30 system? If you go into Settings>About and select your SoundTouch 30, this should display the software version.
When did this start happening? Was it linked to a previous update or the addition of a new system?
Just to confirm, the ST10 works fine when you try to play presets, correct?
Let us know so we can get this resolved for you.
Thanks for picking this up.
The SW version is showing as 18.0.11 for the ST30, same for the ST10.
As far as I can remember the appeafrance of this issue was not connected to an update, but I could be wrong.
Wierd thing is that just yesterday it all started workign again, without anything changing...I was away for a week so don't hold me to the timing.
So what was going on is unclear, as I said i even restarted the router is it was not connectivity as far as I can see.
Also another user seems to have a similar issue.
So..my issue is solved (gone away) for now.
Hi Brandon and thanks picking this up.
All my ST's are 18.0.11
This has been happening on and off for at least a year (there have been many previous posts), however just after Christmas it did improve with some s/w releases.
It definitely got worse after the most recent release.
Problem came back this morning, just on preset #1 and #2. #3 worked OK then i press #1 again it worked as well...
Is there any interaction with my mobile device when using the preset buttons?
I ask as my device sometimes goes onto my 5G network whilst the ST is of course on 2.4G