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grath
Friendly Fanatic
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Mar 6, 2017

ST + VI 300: Rear speaker balance feature disappeared in 20.0.6

The rear speaker balance adjustment feature (Settings -> Speaker Settings -> ST 300 -> Audio Settings) that was introduced earlier has disappeared with the most recent release of the app (20.0.6).

 

Anyone else with a similar experience?

 

Screenshots

 

2 REPLIES 2
QuilpieGuy
Strident Supporter
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Jul 11, 2017

Re: ST + VI 300: Rear speaker balance feature disappeared in 20.0.6

You may need to pair the speakers again.

Community Manager

Re: ST + VI 300: Rear speaker balance feature disappeared in 20.0.6

Hi grath,

 

Thanks for posting in the Community!  That's certainly an odd issue, but let's see if we can identify where the issue is.

 

  • Does this issue happen on a different mobile device with the SoundTouch app?
  • Have you tried re-pairing the speakers to the soundbar as QuilpieGuy mentioned?
  • If this doesn't appear to work, let's see if we can uninstall and reinstall the app on the mobile device.
  • As a final step, we can try a factory default of the soundbar and the steps can be found HERE.

 

Let us know how it goes!

 

Warm Regards,

Tony A - Community Support