ST300 issue after recent update

Highlighted
Quiet Contributor

ST300 issue after recent update

Hi guys, sorry to hijack this post.
After updating to 19.0.13 on my ST300, the remote control preset 1 2 3 4 5 6 are not working anymore! And whenever I open up SoundTouch App, it will show this irritating "There was a problem checking for the update." (4004 / 0)

3 REPLIES
Moderator

Re: ST300 issue after recent update

Hello Cashbox168,

 

Sorry to hear you're running into this issue and welcome to the Community.

 

Can you test by factory resetting your system? Instructions are located HERE.

 

Let us know the results.

 

Regards,

Joel 

 

Quiet Contributor

Re: ST300 issue after recent update

after resetting, my VI 300 speakers not able to pair at all..AM have no problem at all.

how do we go about it now? is Bose pushing another update soon for our affected users?
Moderator

Re: ST300 issue after recent update

Hello cashbox168,

 

Thank you for testing this for me. 

 

Please try to unplug both receivers for the VI 300's for 30 seconds and try adding them again.

 

Let me know how this goes.

 

Regards,

Joel