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miritmanor
Contributor
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Aug 4, 2017

Re: ST300 keeps disconnecting from my Samsung TV!!!!

Hi Brent,

I updated the ST300 software and reconnected, it has been now more than a week and it is still connected, so things definitely look better now. I hope it will continue this way, will write again if the problems recur.

Thanks,

Mirit

Brent_B
Moderator - Retired
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May 16, 2016

Re: ST300 keeps disconnecting from my Samsung TV!!!!

Hi Mirit, 

 

Thank you for the update. It's good to hear that the issues seem to have cleared up. Keep us posted if they return. 

 

Kind Regards

TarlikaP
Contributor
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Dec 14, 2017

Re: ST300 keeps disconnecting from my Samsung TV!!!!

I am having the same issue. I have a Samsung 900 series TV. Last week I noticed that the TV was not using the Soundbar.  I followed the instructions from a post I found on the blog - disconnected HDMI and power from all units. That resolevd the issue but it was only temporary. 

 

Last night the TV lost connection to Soundbar. I went thru the process of disconnecting and reconnecting everything again. I keep on having to spend time on the same issue again and again. I am very frustrated because don't know what is the root cause of the problem. 

 

Is there a sequence to turn on/off which has to be followed? What am I missing?

Brian_M
Moderator - Retired
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Dec 5, 2016

Re: ST300 keeps disconnecting from my Samsung TV!!!!

Hi TarlikaP, 

 

Please see my response to your thread here

 

Best regards,

 

Brian - Bose Support