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Oct 8, 2017

Set up stuck on bluetooth light

Hello, when trying to set up my Sound touch 10 speaker, I cannot get it to go off of the Bluetooth light and have the WiFi light glow amber. I have tried several times to go through the steps and have checked my WiFi connection. I connected three other Sound touch 10 speakers and the Bluetooth light never came on, only with this one. I am unable to go forward with anything. I appreciate your help!
Moderator - Retired
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Sep 25, 2014

Re: Set up stuck on bluetooth light

Hi LauraS,


Curiously have you tried to setup the SoundTouch 10 using a laptop or desktop? This would help bypass any hiccups that may be experienced while attempting to setup the system from a mobile device.


If you do not have access to a laptop or desktop, or if you have already attempted that, can you try to factory default the system by pressing and holding the number 1 and volume minus on the top of the system until all of the LED's begin to blink? This should put the system into the original setup mode.


Let us know how that goes and we can take it from there if needed! Thanks!