So frustrated with SoundTouch "No WiFi" error screens
I am so frustrated with Bose SoundTouch "No WiFi" error messages on my iPhone and desktop apps (when I very much do have WiFi.) More than half the time that I try to control my Bose devices I simply cannot get to them.
Bose telephone technical support is of no help. They provide no description of what might be happening and simply tell me (politely) to buy a new router. They are very non-technical and there is no escallation path.
I have eight (8) SoundTouch devices and have spent almost $10,000 on them. You would think Bose would have somebody that cared, but this doesn't seem to be the case.
My network is largish. It has 9 WiFi access points and seven switches. It is all high-end UniFi switching and Access Points, professionally installed. My point is that the network that I am on is big, but it is also one that is fully standards compliant and is designed for robustness.
Everything keeps coming back to Bose and their unwillingness to help. They won't help on the phone, they provide so little technical information that my network Admin can't even start to look at what the problem might be.
The best theory is that Bose has a poor/ineffective multicast implementation that isn't very robust and that counts on being on a tiny network and/or a combo wifi/router like you would find in a small home. But we really don't know.
I like the Bose SoundTouch system. I just wish that somebody at Bose cared and was technically adept.
On the screenshot below (from an IPhone with their IOS app) you can clearly see that there is a WiFi connection...