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Feb 18, 2018

Software update problem Bose soundlink 20

Hi, this is the second time I have agreed to the Bose App update on the PC and the app looses my speaker. Last time I ended up live-chat with Bose and can't remember what we did but they did try to reassure me that it shouldn't happen on every update so this afternoon I happily accepted an app update and yes.... it now can't see my speaker!  It is for App Version 18.1.4-2009+4d9c32f. On the set-up page I'm selecting "speaker already connected" option which I did last time but it's still not seeing it 😞 Any tips???

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Dec 5, 2016

Re: Software update problem Bose soundlink 20

Hello Kirkie,

 

Thanks for post, I'm sorry this has happened for the second time. There is a few things I can suggest to try:

  • Reboot your router by unplugging from power for 30 seconds
  • Unplug your SoundTouch from power for 30 seconds
  • Reboot the computer

Let me know if this helps.

 

Kind Regards,

Joel - Bose Support