eak250
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Sep 16, 2017

Some Artists not appearing from my iTunes music library

I've tried everything I can think of.  I got this thing to listen to my music but I can't get some artists to appear in my library.  I have:

 

1.  Made sure that the XML file is shared in iTunes preferences.

2.  Deleted my library from the Soundtouch app and reconnected it.

3.  Reinstalled the soundtouch app.

4.  Rebooted many times.

5.  Updated iTunes.

 

I'm on a mac.  There is no firewall.  Anyone else having this problem?  

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Dec 5, 2016

Re: Some Artists not appearing from my iTunes music library

Hi there eak250,

 

Thanks for the question, and sorry to hear about the troubles.

 

Can you take a look in iTunes at the songs that aren't being seen in the SoundTouch app?  We want to check if they are copyright protected.  This guide will show you how to check for protected files in iTunes.  Anything that is labeled as protected will not play in the SoundTouch music library due to them being locked to iTunes playback by the seller (Apple).

 

Let me know if you have any clarifying questions regarding this!

 

Best,

Brandon