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councilboy
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Nov 12, 2017

Sound Touch 10 SiriusXM error 6020

Just got the speakers (Soundtouch 10s) today. After a nightmare of setup, I have alredy lost patience. When I try to activate SiriusXM, I get "Oops, looks like Sirius XM is not available right now, please try again later" Error 6020. Before returning the speakers, I thought I would see if anyone has a fix. Thank you

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Jeff O
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Nov 12, 2017

Re: Sound Touch 10 SiriusXM error 6020

No fix, but I bought SoundTouch speakers today too. Everything was smooth actually EXCEPT for getting Sirius through the app. Same 6020 error. Hope someone from Bose steps in with some advice here
councilboy
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Nov 12, 2017

Re: Sound Touch 10 SiriusXM error 6020

Me too. If not they go back and I switch to Sonos. Only got them because my wife is a Bose fan. 

Jeff O
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Nov 12, 2017

Re: Sound Touch 10 SiriusXM error 6020

I’m the Bose fan and selected this over Sonos. Having doubts.

By the way, you can still play your SiriusXM from your phone by connecting to the speaker by Bluetooth, but we shouldn’t have to do that.
councilboy
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Nov 12, 2017

Re: Sound Touch 10 SiriusXM error 6020

I did that earlier. But these are pretty expensive not to work as designed. rather than fight, I think I will return them f there is no fix. Bought the 10s, and ordered the 30 to fill the house with sound. Cancelled the 30 till I see if there is a fix/

cgs999
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

I am having the same problem.

 

Yesterday, for no apparent reason, my SOundtouch 20 dropped all of my presets, which were all SiriusXM stations.

 

Neither the app on my iPad or computer can successfully add back the SiriusXM service.

 

i have tried a factory reset, and nada.

 

Very annoying!

Beast1609
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

I have the same issue. Yesterday and today
Beast1609
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

I have owned the 20 for several years and have used Sirius through the Bise app flawlessly except for the issues this weekend. Hopefully it is resolved quickly.
cgs999
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

Dittos...

Jeemate
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

Soundtouch 20 same issue, very annoying, I basically added internet service to play it on my Bose, but i keep getting the same stupid message Lloks like SiriusXm isn't available at this time try again later. Code 6020