Brandon, this needs to be escalated faster and higher. Many of us bought these products specifically to be able to use SiriusXM and the failure to timely fix this is a serious problem that has lingered far too long. For functionality that used to work, to take this long to make it work again is untenable. Just suggests that perhaps Bose just does not care about its customers. Please get someone to prove this suspicion as incorrect.
Agree! It’s been a week and a half. Sirius has told me multiple times there are no issues with it’s third party server as Bose claims. Someone get to the bottom of this and resolve this quickly! I called 3 times last week before Bose even acknowledged the issue.
Brandon, has there been any update on this? I intend to return all of my Bose Equipment nearly $10k when I return from my vacation if I still can’t use the Sirius XM app. This was a determining feature and I feel I’ve been cheated by the company. This is a good example of how class action issues arise.
The latest that we have is the message posted in our announcements section that cgs999 has referenced. When we have additional information, we will share it with the community.
Brandon we appreciate the link, but were hoping for a solution. Please escalate this in the Bose support team. You have a growing number of disgruntled customers that bought this product based on the SiriusXM functionality (like me). I know I want to support the product but this is taking way to long to get resolved.
It isn't some customers , I can almost guarantee it is every customer who is a subscriber to SiriusXm user and is trying to use it in a Bose equipment, this is very sad, annoying and unacceptable situation.
Got an update on my Sound Touch SA-5 and finally added SiriusXM. Amazing that a Bose update could fix a SiriusXM “third party authentication server” problem.
