cgs999
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

Glad it helped you out.

 

I have updated and things are more screwed up now than before.

 

So much for a simple system....

 

This will no doubt be my first and last purchase of the "great" Bose sound equipment. If the techies would have just well enough alone and lived by the motto, "if it ain't broke, don't fix it", I would still be enjoying my Sirius XM on the Bose, and still be in the fantasy world of the greatness of the Bose company.

Beast1609
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

My SoundTouch 20 has not received the update. I have been manually updating every day since 11/28. Is it rolled out for only some devices?
Jeemate
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

Just got mine working yesterday. I Hope yours do the same.
Beast1609
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

I see the update is in 4 phases but which date do I fall under and why did I miss the first two?
Moderator - Retired
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May 16, 2016

Re: Sound Touch 10 SiriusXM error 6020

Hi Beast1609, 

 

Thank you for the question. The release is parsed out in such a way so that if we identify an issue, we can pause the update, release a patch and keep moving forward minimizing the impact to our user community. We currently don't have a good way to inform you as to which phase you fall into. If you haven't gotten the update yet, please check again on 12/4 and 12/7. 

 

 

Kind Regards

DAVES12340
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Nov 14, 2017

Re: Sound Touch 10 SiriusXM error 6020

Hi  sirius xm has the same problem again as it had in november error 6021 this started today 04/01/2017 at appox 11.20 am can you please find out whats going on

thank you  

 

 

                                                                                          regards dave s

Beast1609
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

My SoundTouch 20 never fixed. Still same error. I have tried reinstalling everything rebooting even tried setting up new Bose account. It’s a shame as I was going to buy a second one but no point now
Beast1609
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Nov 13, 2017

Re: Sound Touch 10 SiriusXM error 6020

My SoundTouch 20 still is not working. I tried updating and reinstalling etc. I was going to buy another one but not any more
Kmonster
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Nov 19, 2017

Re: Sound Touch 10 SiriusXM error 6020

All of my sound touch devices started working about a month ago. However, I returned the main home unit and went a different route due to the lack of support from Bose.