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Jan 12, 2018

Sound Touch 10 and Wave Sound System IV - aux. connection with TV set not synchroneous

When connecting het Sound system IV to the auxiliary connection of the TV set, the image and the sound are synchroneous. When connecting it to the Sound Touch 10 stereo pair (cable to one of the boxes of course) there is an important delay. Is there a solution to have all system synchrone with the television set?

 

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Re: Sound Touch 10 and Wave Sound System IV - aux. connection with TV set not synchroneous

Hello Van Eel,

 

Thank you for posting. When using an AUX input to 2 SoundTouch 10's through an auxiliary splitter with a video source there will be a delay. The aux inputs on these systems are used for external audio sources, such as a turntable or Amazon echo. We do however make simplified home theater products such as the Bose Solo series.

 

Let us know if you have any other questions.

 

Kind Regards,

Joel - Bose Support

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Re: Sound Touch 10 and Wave Sound System IV - aux. connection with TV set not synchroneous

Hi,

 

Can you explain why the same signal through the same auxiliary splitter connected to the Wave Sound System IV is not delayed?

 

Kind regards

 

André

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Re: Sound Touch 10 and Wave Sound System IV - aux. connection with TV set not synchroneous

Hi Van Eel,

 

To clarify, are you using an audio splitter cable, or are you connecting directly from your TV to the SoundTouch 10, and then using the wireless stereo-pair feature in the SoundTouch app?

 

When using the wireless stereo-pair option, there is a delay because additional digital audio processing takes place. Basically, the analog audio signal is sent through the 3.5mm audio cable to the SoundTouch 10. Digital encoding takes place, and this information is sent wirelessly, and eventually ends up at the other SoundTouch 10. This information is decoded. Additional wireless communication is used to ensure that both audio signals are received and ready to play in synchronization. Because of this additional wireless communication, there will be a slight delay in the audio playback. When simply listening to music, this won't be noticeable, because the original video isn't present to compare with. However, when using for video, the original video continues to play live, without attempting to go through the synchronization process that the SoundTouch speakers are going through. In summary, the SoundTouch 10 speakers were not engineered to be used as stereo speakers for TV/Movie listening. We'd recommend taking a look at other Bose home theater systems for this purpose. 

 

Best regards,

 

Brian - Bose Support

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Re: Sound Touch 10 and Wave Sound System IV - aux. connection with TV set not synchroneous

Brian,

 

Thank you for the clarification. 

 

I would recommend that Bose writes in its commercial documentation, next to all the things the systems can perform,  indicates also such things which the system can not perform; e.g. this issue but also the fact that the Sound Wave System IV can not be used for playing FM, DAB radio and CD's togehter with the  Sound Touch 10.

 

Kind regards