Nov 30, 2017
I'm having an issue with my Soundtouch 300 where it repeatedly disconnects from the phone app. I then have to reconfigure the soundbar as if I was starting from scratch (Sound Touch Button and 9). This has occured about once every week, so this reconfiguring is a nuisance and not the correct answer. To add to the issue, my computer has no issues connecting to the soundbar and the soundbar plays Pandora music when I press the Sound Touch button. This all tells me that it's connected to the Wifi fine. What's weird is reconfiguring it fixes the issue, which makes me think it's not an issue with my cable modem/router. I like the convenience of the phone app because I can just grab my phone and turn on music, and I want the full capabilities this device is supposed to provide.
Devices being used:
Sound Touch 300 (updated to recent) 30 November 2017
Apple iPhone 6 (updated to recent)
SoundTouch App (updated to recent)
Mac Mini 2007
Ubee Modem Model #: DOW36C
Dec 5, 2016
Thank you for sharing your post. I'm sorry to hear about the trouble you've been experiencing with the SoundTouch app detecting your SoundTouch 300 system. I'd be happy to help! As you mentioned, it seems that your system and router are working just fine (since the computer's SoundTouch app works fine, and you can play Pandora directly by using the SoundTouch button on the remote).
There are a number of reasons why the app on your phone may be having detection issues, but let's explore this first. After researching your router, it seems your router is dual-band and broadcasts both 2.4GHz and 5GHz band wireless connection options. Curiously, when you look at the list of available Wi-Fi networks on your phone, do you see just one instance of your home network, or do you see a second one with something like "5G" added to the end?
Scenario 1: I only see one network name:
Scenario 2: I see two options: "[My Network Name] and [My Network Name - 5G]"
Let us know if these steps help at all. If not, we can investigate further.