Sound Touch 300 Remote Concerns

Highlighted
Silent Starter

Sound Touch 300 Remote Concerns

I just installed this product and I cannot get the remote to sinc with my new samsung TV, atlantic broadband and Tivo. Nothing works and I have following the instructions time and time again. Any suggestions on what to try next?

1 REPLY
Moderator

Re: Sound Touch 300 Remote Concerns

Hello amegab@atlanticbb.net,

 

Thank you for posting and welcome to the Bose Community!

 

I'm sorry to hear you're unable to finish the setup of your SoundTouch 300. Have you connected it to Wi-Fi and updated the SoundTouch 300 through the SoundTouch application? If yes, then I would suggest testing by performing a factory default on the soundbar. 

 

Instructions can be found HERE.

 

Let me know if this helps.

 

Regards,

Joel - Community Support