The Bose Community Forum was launched at a time when robust online support was not available for Bose customers. Over the past several years we have added new online service channels that provide a more interactive and complete digital experience. Additionally, we have enhanced the My Bose Account capabilities to deliver a more personalized and self-service experience. As a result, Bose has made the decision to close Community Forum for Consumer electronics products on September 30th. The Bose Pro portion of the Community will still operate as usual.
Please visit our support homepage to experience one of our many other digital service channels or simply use your Community log-in credentials to sign in to your My Bose Account to view your orders and view support options.
Thank you to all who have contributed and benefited from interacting in our Community. We look forward to continuing to serve you online.
Sound bar is connecting with my network but the Soundtouch app can not find the speaker. Tried everything suggested in the manual but nothing seems to work. Any ideas would be greatly appreciated.
Dec 5, 2016
Thanks for your post. I'm sorry to hear about the issue, but we'd certainly be happy to assist with some troubleshooting steps? Curiously, what steps have you already tried?
If you haven't already, try disconnecting your router from power from 1 minute, then reconnect. Also, do the same with your SoundTouch 300.
Is your router dual-band? If the router is providing both a 2.4GHz and 5GHz network, be sure that both your mobile device and the SoundTouch 300 are connected to the same network.
Let us know if this helps!
Brian - Bose Support
Dec 5, 2016
Sep 2, 2014