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Feb 21, 2017

Sound Touch app crashes when starting on imac

I have an iMac running osx 10.12.3. When I attempt to open sound touch app (14.0.15-339+abb2366) it briefly opens then immediately crashes. I have uninstalled the app and reinstalled with same results. I have the same app version on a macbook pro and it is working. Any ideas?

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Dec 5, 2016

Re: Sound Touch app crashes when starting on imac

Author Accepted Answer selected by hockingw

Hi hockingw,

 

Sorry to hear about the issues you're having with the SoundTouch App.  Before this started happening, did you add an iTunes music library recently?  If so, try to follow these steps:

 

1.    Close the SoundTouch app

2.    From Finder, select "Go > Go to folder"

3.    In the text field, enter ~/.config/soundtouchpersist, then click "Go"

4.    Delete the "SoundTouch Music Server" folder

5.    Re-open the SoundTouch app

 

Let me know if this solves the issue!

 

Best Regards,

Brandon

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Re: Sound Touch app crashes when starting on imac

Author Accepted Answer selected by hockingw

Hi hockingw,

 

Sorry to hear about the issues you're having with the SoundTouch App.  Before this started happening, did you add an iTunes music library recently?  If so, try to follow these steps:

 

1.    Close the SoundTouch app

2.    From Finder, select "Go > Go to folder"

3.    In the text field, enter ~/.config/soundtouchpersist, then click "Go"

4.    Delete the "SoundTouch Music Server" folder

5.    Re-open the SoundTouch app

 

Let me know if this solves the issue!

 

Best Regards,

Brandon

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Feb 21, 2017

Re: Sound Touch app crashes when starting on imac

Yes, this solved the problem. Thanks very much.

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Feb 7, 2016

Re: Sound Touch app crashes when starting on imac

I can get the Sound Link App on iMAC 27" but neither "go" nor "go to" find the SoundTouch Muic Server. Same problem with MAC's magnifying glass. 

I know that if I ask Apple Store for the Link again, they will tell me it's already downloaded, so I don't know how to reinstall the App 

Sound Touch works fine on iPhone and iPad Pro, so I don't want to upset apple carts. 

How, given the above, do I stop Sound Touch from coming on, then repeated leaping from one menu to anther without allow me to make a choice. 

 

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Oct 6, 2014

Re: Sound Touch app crashes when starting on imac

Hi Brandon

I have the same problem but your fix doesn't work for me is there another way to get it to work, at the moment i can only get my portable to work from my iphone/ipad app the wave is greyed out on both and the app won't load on the mac

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Feb 7, 2016

Re: Sound Touch app crashes when starting on imac

I didn't find some of the suggested aps in my folder. What keeps me sane with iMac, Soundlink and Soundtouch is a third-party ap called Airfoil, at a reasonable price. Click on the "Source", which will allow you to choose the browser (Google or Safari in my case) iTunes, or just the iMac internal system, switching each online component on or off as you like. 

I believe Bose may have devised something similar, but I hate to think what it costs. 

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Jul 8, 2017

Re: Sound Touch app crashes when starting on imac

I have the same problem and have just tried this fix as given to the other member but this has not made any difference - it stil keeps crashing and I cannot connect to anything from here... very frustrating...

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Re: Sound Touch app crashes when starting on imac

Hi AJCJ,

 

Sorry to hear about that.  Are you using the app on a Mac or PC?

 

Does the application open at all?  Does it force close with an error message?

 

Thanks,

Brandon

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Re: Sound Touch app crashes when starting on imac

I'm using an imac and ipad - the same thing happens where we try to connect from

Just get hang on while we get things sorted.... then goes back to original screen and we cannot connect all the speakers....bluetooth or wifi ...

 

I must add that we have connected the speakers in the past but for a while now we have been having this problem