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Jul 8, 2016

SoundTouch 10 Can't Find Speakers on Network

I own four SoundTouch 10 speakers and unti a week ago, they worked flawlessly through the Bose app on my iPad.

 

Now the app tells me that it cannot find any of the speakers on the network.  I've tried resetting (following the app's instructions) but  nothing works.  My network settings are all the same as in the past.  Nothing's changed. 

 

Was there a software update that's messing with the Soundtouch10 on an iPad?    

 

How can I reset the entire sytem and start from scratch?  The four speakers are unusable, as is.


Thanks! 

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Dec 5, 2016

Re: SoundTouch 10 Can't Find Speakers on Network

Hi there Geddy Lee Jr.,

 

Thanks for the post, and sorry to hear about the issues you're having with your setup.

 

Can we unplug the power to all of the SoundTouch systems and your wireless router for thirty seconds, then plug everything back in?  Is everything now discoverable by your app?

 

Do you have any other devices that the SoundTouch app is installed on, like a computer?

 

Best,

Brandon