I have two existing SoundTouch 300 sound bars + subwoofers and one SoundTouch 10. I just purchased four more SoundTouch 10s hoping to complete the music throughout my house.
First, I spent hours trying to get the Android app and Mac app with USB cable to recognize the speaker. Then I tried iOS on my iPad and finally was able to get one speaker on the network.
Now I keep getting the "Couldn't add the speaker to your SoundTouch account" error no matter what I do or what devices I try to add the speaker on. I've rebooted my home router, rebooted all my devices (Mac laptop, iPad, Samsung Galaxy S9+) yet that message still comes up and I cannot use the speaker despite it being connected to the network.
I have tried 3 of the 4 SoundTouch 10s and have the same problem. I don't understand why my old SoundTouch 10 works great but the new ones can't get connected.
To connect the speaker, I am opening the SoundTouch app, clicking Settings in the menu, clicking Add or Reconnect Speaker, clicking "Speaker already connected to network". The speaker appears, I click Set Up, I give it a name, then I get an error message "Can't Connect: Something happened and we couldn't add the speaker to your SoundTouch account". This happens no matter if I try this on my Mac laptop, iPad, or Samsung S9+. I have tried factory resetting the SoundTouch 10s, putting them in setup mode (holding "2" and "-"). I have also tried getting into the alternate setup method (which says it can't connect when I go to that IP address), or installing firmware with a cable (again, can't connect with my Mac laptop via USB cable).
Suggestions? I have about 20 days left in my return window before these get shipped back.