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Aug 15, 2017

SoundTouch 10 Spearkers Disconnection

We have 4 SoundTouch-10 speakers connected via Bluetooth, one Main speaker to the iPad and the other 3 speakers to the Main speaker.  The Main speaker is about 2 feet from the iPad. Pandora does not support playing to multiple speakers at the same time.  And, the Pandora service we have (no commercial paid version) allows only Bluetooth connection, only via tablet or smart phone, no computers allowed, and SoundTouch app does not support this service.  Ugh.

The speakers support the above Bluetooth networking connection as a standard feature.  But each morning, sometimes in the middle of playing music, we have to do a dance to beg the system to turn back on.  There are so many pieces to the puzzle that fail, that we just have to start trying things, starting with these dance steps:

1.  Reconnect Main speaker to iPad via settings > Bluetooth > select Main speaker.  This usually works but have on occasion re-paired the two because nothing else was working.

2. Open Pandora app and click play.  Music usually starts, but always to just 1 of the 4 speakers, the Main speaker.

3. Open SoundTouch app and reconnect the other 3 speakers.  Getting to that area of the app seems to be allusive at times, not sure why.  Frequently they are not functioning so we restart the app and sometimes restart the iPad, to shake loose whatever baggage is clogging the connection.

Is there a way to reliably connect once and be done with this, no daily dance to reconnect 3 apps to 4 speakers?

Thanks,
Steve

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Re: SoundTouch 10 Spearkers Disconnection

Tap tap...  Check chekc...  Is this thing on?

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Dec 5, 2016

Re: SoundTouch 10 Spearkers Disconnection

Hello SteveMusic2013,

 

My apologies for the delayed response. I'd be happy to help. 

 

The way in which you are utilizing Pandora is certainly one way to get everything working, but as you mentioned, it can take quite a few steps before getting everything to work the way that you'd like. My recommendation would be to setup your Pandora account within the SoundTouch app. The Pandora source's availability will vary from one region to another. But, in the United States, you can setup both Pandora Premium and Pandora Free accounts.

 

Please see this instructional video. This will walk you through the steps of setting up an using Pandora. Since you already have an existing Pandora account, skip the step which instructs you to create an account. Simply enter the email account you used to register with Pandora and your Pandora password. Then, select 'Add Account'. 

 

Once this is complete, you will no longer need to connect your iPad via Bluetooth. You won't even need to use the Pandora app any longer. You will be able to access Pandora directly in the SoundTouch app. Your speakers will use your home Wi-Fi to stream the music and communicate with your other speakers. You can even save your favorite Pandora stations as presets if you'd like! This will allow you to play certain Pandora stations by simply pressing one of the numbered buttons on top of any of the speakers. One-touch simplicity! Instructions for setting presets can be found here.

 

Finally, you will then need to group your speakers or use the 'Play All' function within the SoundTouch app (when you want to play music from more than 1 speaker). Please see this video for instructions.

 

Best regards,

 

Brian

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Re: SoundTouch 10 Spearkers Disconnection

Hi Brian,

 

Thanks for that.  There are a few of us who play just our own stations at any one moment.  We pick, say, 3 of the 5 stations we have created and shuffle just those 3 stations.  That way we all three share the airwaves, and not listen to the other 2 stations belonging to folks not home.  Do I recall that ability that is in Pandora is not available in the SoundTouch App?  The instructional video provided does not cover that.

 

Thanks,

Steve

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Re: SoundTouch 10 Spearkers Disconnection

Hi Steve,

 

That is correct. Within the SoundTouch app, you will have the ability to shuffle between all Pandora stations, but won't be able to shuffle within a few selected stations. This feature has been requested by other users as well, and our development teams are aware. I don't have any additional information to provide in terms of this being a future possibility, but I can assure you that we will let the community know if any new information becomes available. 

 

Best regards,

 

Brian

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Re: SoundTouch 10 Spearkers Disconnection

Okay.  Looking forward to that new feature.  Meanwhile, going back to our Bluetooth connection above, any idea how to stabilize that?

Thanks,

Steve

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May 16, 2016

Re: SoundTouch 10 Spearkers Disconnection

Hi Steve, 

 

The first thing I would recommend is to check the signal strength going to each speaker using THIS procedure. If any of the speakers are registering as "poor" or "fair," that could be the crux of the instability. When broadcasting content to multiple speakers, the master speaker (the one you pair to your iPad) ideally should have the strongest signal strength since it will be doing most of the heavy lifting. We have an article HERE that mentions a lot of best practices for streaming to multiple systems. If your master system is registering as less than an ideal signal, we have steps HERE that can provide some assistance to help increase it. Please let us know if this helps or if you continue to have issues. 

 

Thank you