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Oct 27, 2018

SoundTouch 10 WiFi Connection Problem

I just updated the unit software with latest download from Bose and unit will no longer complete connection to my WiFi system. My router indicates that the device is connected but indicator light on unit for wifi connection glows solid amber and connection to unit via soundtouch app or spotify app does not recognize the speaker to be attached. I have tried connecting the unit to my WiFi system multiple times with no change in its response. Has anyone experienced this problem with the new software update? Is there anyway to return the unit to the previous software version?



I reset the unit to factory settings and then got unit to properly connect to WiFi. Spotify app thinks I have two speakers to choose from now but I leave things as they are since it is functional now.

Community Manager - Retired
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Mar 15, 2018

Re: SoundTouch 10 WiFi Connection Problem

Hi jlee1951


Thanks for writing in!


It appears there may have been an issue during the update period and the factory default cleared it up.  Please let us know if anything else comes up.


Warm Regards,

Tony A - Community Support