Highlighted
BlueMax
Audible Advocate
  • 3
  • 13
  • 0
Registered since

Dec 27, 2017

SoundTouch 10 audio not syncing with video

PROBLEM:  Our Soundtouch 10 speakers are not syncing properly with our Samsung Series 8 SUHD smart televison video.

 

CONFIGURATION:  Our speakers are named 'Family Room - Left' and 'Family Room - Right' and are configured as stereo speakers.  When connecting to the television Bluetooth, we only see the 'Family Room - Left' speaker option, no right speaker or joined speaker options.  We pair the left speaker to the television and we get sound out of both speakers (left and right), but the audio sync is so far off that one person's lips are moving on the video while the other non-speaking person is being heard over the speakers.

 

QUESTION:  Any suggestions as to why this is happening or how it can be resolved?  Speakers are within 10-15 feet of smart TV.  Pandora on the television works fine, but there is obviously no sync to any video so a delay doesn't particularly matter.

5 REPLIES 5
Moderator

Re: SoundTouch 10 audio not syncing with video

Hi BlueMax,

 

Thank you for your post. I'm sorry to hear about this experience. The SoundTouch 10 speakers can certainly be used as a stereo-pair and connect to Bluetooth source devices. But, they were not engineered to be used in this manner for TV audio. What you described with the Left speaker actually points out how the stereo playback process works with the two speakers.

 

Essentially, the left speaker is receiving the Bluetooth signal from the TV. Now, if you were to use just ONE Bluetooth speaker, the audio would play from the speaker as soon as this Bluetooth signal is received and decoded. This would likely provide less of a delay.

 

But, since you are using a stereo pair, the left speaker isn't playing the audio immediately. Instead, it decodes the Bluetooth signal, re-encodes it, and sends it wirelessly to the right speaker, which then repeats a similar process. This additional communication happens extremely fast but will still delay the audio playback slightly.

 

When listening to music, this delay isn't even noticeable, because there is no original video source to compare to. You simply hear the music, and there is nothing to compare to, to make you aware of any delay. 

 

Now, for a possible solution. Some TVs that support Bluetooth speakers have settings that will allow you adjust the audio/video sync or delay. Basically, this allows you to slightly delay the video on the screen, to better match the audio that is being reproduced through connected wireless speakers. I'd recommend checking your TV settings to see if anything like this exists. If it does, try playing with this setting to see if it helps at all. 

 

I hope this information is helpful. Please let us know if you have any additional questions!

 

Best regards,

 

Brian - Bose Support

BlueMax
Audible Advocate
  • 3
  • 13
  • 0
Registered since

Dec 27, 2017

Re: SoundTouch 10 audio not syncing with video

Hello Brian, thank you for the information.  While we appreciated the explanation, it still leaves us wondering which Bose products might be capable of properly amplifying our TV speakers?  Obviously, it would have to be a product that properly syncs with the video.

Morlock
Wistful Whiz
  • 93
  • 349
  • 45
Registered since

Dec 4, 2016

Re: SoundTouch 10 audio not syncing with video

Sorry if this sounds blunt, but if you are after speakers to amplify your TV speakers then you should be looking at TV/Home theatre speakers, not wireless music speakers.  The reasons SoundTouch 10/20/30 aren't designed for TV are numerous - Low quality cable input (3.5mm AUX instead of HDMI/Optical - some TVs no longer even have the 3.5mm headphone out), Stereo Sound (No dedicated centre channel where you get vocals), sync lag (if trying to connect to TV by BT - Some TVs do it better, but the speakers also have to process this which causes a delay).  That's just to name a few.

 

These ST devices are OK to have the TV sound go into another room (over wifi) - For example if I am watching sport, but listening to the commentary in the kitchen/patio/poolside, it doesn't necessarily need to be lag-free.

 

You would be much better off with a Lifestyle/SoundTouch300 which are designed for what you are asking for and moving the ST10s into another room where you listen to music.  It is also a better idea to cables to eliminate any sync issues.

Moderator

Re: SoundTouch 10 audio not syncing with video

Hi BlueMax,

 

Thank you for your inquiry. Currently, we do not offer a speaker that was specifically engineered to be used with a TV using a Bluetooth connection. However, we certainly have wired options available: https://www.bose.com/en_us/products/speakers/home_theater.html

 

Best regards,

 

Brian - Bose Support

BlueMax
Audible Advocate
  • 3
  • 13
  • 0
Registered since

Dec 27, 2017

Re: SoundTouch 10 audio not syncing with video

Thank you for your reply, Brian.  We also appreciated some of the candid replies of others.  We have since purchased a SoundTouch Soundbar 300 with the Accoustimass 300.  As you know, this system does support some specially designed wireless rear speakers, so not sure why you only recommended wired speakers?

 

Regardless, please relay our complaint about the overall integration of the SoundTouch systems.  Ideally, all SoundTouch products should be able to integrate with any other SoundTouch system.  We understand that Sonos and other competitors provide this seamless integration.  For us it was a disappointment that we could not integrate our SoundTouch 10 speakers as rear speakers to the expensive SoundTouch Soundbar 300 system, including Accoustimass 300.

 

Thank you for forwarding these thoughts to your developers.