Hi, I just bought soundtouch 10 two days ago. It's a refurbished one bought in outlet store of Bose. I have tried it in the store and it worked successfully at that time. Today, I wanna turn it on. However, it did not response me. Neither the remote nor the button on the speaker didn't work out. The LED of bluetooth is on when the wire plugged. I have tried pressing the button 1/ volume - or bluetooth/AUX button for 10 sec. It's still not responding. Does anyone know other way to fix this issue?? Thanks!
Mar 15, 2018
Thanks for writing in! Sorry to hear about the troubles, but would be happy to help!
Let us know so we can assist!
Tony A - Community Support
Dec 5, 2016