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Watsda
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Nov 20, 2018

SoundTouch 10 won’t connect to internet

Hi my soundtouch 10 has suddenly disconnected from internet and gives me error message 'couldn't connect to wifi'. Tried resetting it and tried to go through set up. Both failed. Help?
2 REPLIES 2
ptteoh@gmail.com
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Nov 21, 2018

Re: SoundTouch 10 won’t connect to internet

I cannot connect my Soundtouch10 to the internet using wifi connection after soundtouch apps update.

I have error during the speaker setup.

 

I have also tried restoring to factory default settings, and it is still not working.

Anyone has any solutions to share?

 

Thanks.

Moderator

Re: SoundTouch 10 won’t connect to internet

Hi all,

 

Thanks for the post, and welcome to the community.

 

Watsda - Can you try a factory reset of the system?

 

Both - Let's try the alternate setup method  for your systems and see if this helps with connecting to Wi-Fi.

 

Best,

Brandon - Community Support