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Silent Starter
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Dec 4, 2017

SoundTouch 130 unable to connect to Bluetooth

Hi!
I've installed soundtouch 130 and connected it to wifi. I've downloaded the soundtouch app and everything works fine accept that I can't find the bluetooth. It is not visible in the soundtouch app but in the instructions there is information that this soundbar is able to have this function. I've restarted both the pgone and soundbar but no luck there either. What am I missing?
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Dec 5, 2016

Re: SoundTouch 130 unable to connect to Bluetooth

Hi Minka_org,

 

Thank you for your post. I'd be happy to assist. Are you certain your system is a SoundTouch 130, and not possibly a Cinemate 130? The reason I ask is that they are essentially identical systems, but can have different SoundTouch adapters. It may be possible that you have an older version of the SoundTouch adapter that would not include Bluetooth capabilities. If you'd like, we could verify this for you by checking the serial number on the bottom of the SoundTouch adapter (a picture of the SoundTouch adapter is shown below). Please respond with the serial number, and we'll take a look!

 

 

Best regards,

 

Brian