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Dec 5, 2016

SoundTouch 20 doesn't start

hi comunity, sorry for my english, i'm writing from spain. 
My soundtouch 20 doesn't start. It's Connected to ac poder in a correct way, but nothing happens when i push the power buttom. It has been working with no problem for a year, it's the first time something like that happens. If any of You has any idea It Will be very helpful 
thanks! 
 
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May 16, 2016

Re: SoundTouch 20 doesn't start

Hi Olf1979,
 
Many apologies that you are experiencing this issue.  Please try and unplug the SoundTouch 20 from power for 30 seconds and re-test.  Can you also try and plug another device into that same receptacle to verify that it is receiving voltage? If this doesn’t resolve it, please contact us so we can set up service. Our contact numbers are listed here: https://www.soundtouch.com/support
 
Thank you  
 
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Dec 26, 2016

Re: SoundTouch 20 doesn't start

I have exactly the same problem, suddenly the other day my SoundTouch 20 portable did not work. No indicators on and it get the 20 V from the powersupply.

What can I do?

 

BR Tom (Denmark)

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May 16, 2016

Re: SoundTouch 20 doesn't start

Hi Tom, 

 

Please try and hold the AUX button for 15 seconds and see if that brings your system back to life. If not, please contact your local support group HERE to set up service. 

 

Thank you