Dec 5, 2017
Sorry to hear about the issues you're having with the display. Have you tried a 30 second power cycle on the system?
As soon as you turn the system on, the lit pixels disappear? They aren't just hidden by text or graphics on the screen? If those lit up pixels aren't always turned on, it sounds more like a software issue to me.
Dec 18, 2017
I just did updates and added to a new network my SoundTouch 20 yesterday - same thing is happening to me now too.
Have had the systems for a little over 2 years. Never seen them until now....
Bose - clearly this is something on your side... any ideas, updates or information or will this just be passed off on your customers?
Thanks for the post.
I had never heard of this before NicolasBrosse's post, but now it certainly sounds like this is software related.
This happened with the latest software update, correct?
If you go into Settings>About>[SoundTouch 20], what is the firmware version of your system?
Are you able to post a picture of the dots that appear on the display? I'd like to get this escalated up to engineering to see if they can identify what the cause of this is.
Dec 28, 2017
I have the same problem.
I got my SoundTouch 20 at Christmas, the firmware version is 17.0.8
I noticed that the 3 points are moving, as when the time is displayed.
Dec 5, 2016
It definitely appears that there is a pattern here. Before we get this escalated to our engineering teams, I'd like to gather as much detail as possible from you all. If you could, please respond to the following questions:
Please try to answer these questions and provide any additional detail you may feel is necessary.
Brian - Bose Support