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Styler
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Jun 5, 2019

SoundTouch 30 and tv remote

My tv remote has stopped working with my SoundTouch.
Any ideas on how to use the tv remote to turn the volume up and down when connected?
It used to work, so I know it’s possible...just not sure what has happened for it to stop.
3 REPLIES 3
Charlotte_G
Moderator

Re: SoundTouch 30 and tv remote

Hello Styler,

 

Thank you for your post and welcome to the Bose Community. 

 

I'm sorry to hear that you remote has stopped controlling your SoundTouch 30. 

 

May I ask how you are connecting your SoundTouch 30 to your TV?

 

Could you also let me know the make and model of your TV and the remote you are using? 

 

I look forward to hearing back from you. 

 

Warm regards,

Charlotte G - Community Support

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Styler
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Jun 5, 2019

Re: SoundTouch 30 and tv remote

Hi Charlotte

 

I connected it via the headphone jack on the TV with the 3.5mm cables.

The TV is a Phillips22OLED803.

 

When I first had it connected it worked fine with the TV remote, but now I am unable to use the TV remote to adjust the volume on the Sountouch.  I had two remotes that were working, the Philips and the BT remote.

I have tried a factory reset on the TV and Soundtouch and still no luck?

Is there a way to pair the TV controller with the soundtouch? 

Thanks

Steve

Jessie_O
Moderator

Re: SoundTouch 30 and tv remote

Hi Steve, 

 

Thanks for coming back to us. 

 

There isn't anything else we can suggest that you haven't already tried. 

 

I would recommend reaching out to the manufacturer of the remote control. If they are universal, the Manufacturer should have a code which will allow you remote to be programmed to work with the SoundTouch 30 system. 

 

If there is anything else we can do please reach out again!

 

Kindest, 

 

Jessie O

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