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ghertong
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Jun 22, 2017

SoundTouch 300 App Update

Soundtouch app on samsung phone worked well. Today it mentioned "update needed, takes only seconds" starting the update gives a white screen with soundtouch symbol and waiting circle, for hours now. I uninstalled the app and installed again but same update question appeared leading to the white screen again. Soundtouch works ok with television and remote control. I can even contol start and stop from phone but app gives white screen only. Who knows what to do?
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ghertong
Audible Advocate
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Jun 22, 2017

Re: SoundTouch 300 App Update

Author Accepted Answer selected by ghertong
Thanks! This helped me out, both update and reinstall of the andriod app.

View solution in original post

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May 16, 2016

Re: SoundTouch 300 App Update

Hi ghertong, 

 

I think there are two things that could help here. The first thing I would recommend is to re-install the update on the soundbar using the procedure HERE. I know you mentioned that you have already uninstalled and re-installed the app on your phone, but I would also recommend clearing the apps cache, uninstalling and re-installing one more time to see if that does the trick. Please let us know if you continue to have issues or if this fixes it. 

 

Thank you. 

ghertong
Audible Advocate
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Registered since

Jun 22, 2017

Re: SoundTouch 300 App Update

Author Accepted Answer selected by ghertong
Thanks! This helped me out, both update and reinstall of the andriod app.

View solution in original post