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Oct 16, 2018

SoundTouch 300 Soundbar

I have the entire system sub soundbar and wall speakers .. I recently added a power strip with surge protections and my soundbar stopped working with the tv. Music works fine and any other source just not the tv. I reset the system 2 times and each time it worked fine for a few days and again no sound when I turned it on and my tv on . It’s still works fine alone. I don’t want tot have to reset it every few days any suggestions ? I’m getting to the point if I can’t fix it ok about to sell the whole system

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Mar 15, 2018

Re: SoundTouch 300 Soundbar

Hi Chrispinco


Thanks for writing in!  That's certainly strange, but would be glad to help!


If you use a different power strip does this issue occur? 

It sounds like bypassing the surge protector, things are working and it may be that the power strip is a green power strip with energy saving capabilities that could be causing an issue like this.  I would advise using a different surge protector if that's the case.  


Warm Regards,

Tony A