May 16, 2016
I'm sorry that you're experiencing these issues. If you haven't done so already, please try to unplug your router from power for 30 seconds and re-test. Can you check to make sure that all speakers are up to date wit the same 17.x software version? HERE is how to check. Also, how many systems do you have in total on Wi-Fi? What is the make and model of your router? Is it a dual band router? Curiously, are the network names of the 2.4 and 5 GHz bands unique? If they are the same, it could be causing this. Also, are all of your systems on the same band? Can you try to put one or two on the other band and see if it resolves the issue? If you're maximizing throughput on the router, this will help. Please let us know.
I am sorry to hear you are still having the issue with Play All. What I would suggest is to do is separate your network names by adding a -5ghz to the end of the 5ghz band so you will see 2 networks. Then test and see if "Play all is working", you might need to power cycle your router after saving settings. If this does not resolve the issue, put one of the systems preferably the closest system to the router on the 5ghz network.
Let me know if this fixes the issue.
Dec 5, 2016
Sorry to hear this hasn't been resolved with our steps.
Can you take a look on the router and get the specific brand/model number of it?
Have you tried with multiple sources? Spotify, Internet Radio, TuneIn, etc.
Brandon - Bose Support
I am sorry to hear this issue has returned. I want to escalate this to engineering and will need to gather both system and application logs. What country are you located in? Can you provide me the make and model of your router?
Joel - Bose Support
I don't have enough technical knowledge - or time to figure it out - related to the logs. However, I can give you the information you requested on my router:
AT&T - Model 5268AC FXN
Thank you for the information.
Since we will be unable to gather logs, I would like you to contact technical support to get this resolved. Please let them know that you were working with us on your issue and that you need assistance with gathering logs.
The number for support can be found HERE.