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Luukechang
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Oct 16, 2018

SoundTouch 300 connectivity indicator no light

My acoustimass 300 and virtuallyinvisible 300 both have a solid white light, but the connectivity indicator on the soundtouch 300 has no light at all

Help will greatly be appreciated thanks
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Joel_D
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Dec 5, 2016

Re: SoundTouch 300 connectivity indicator no light

Author Accepted Answer selected by Luukechang

Hello Luukechang,

 

I did some further investigating for you. The normal behavior the Connectivity LED is turned off after 30 seconds once an accessory speaker has been paired.

 

Below is the LED status for the Connectivity LED:

 

  • Blinking White=Connecting
  • Solid white=Indicates a successful connection to the bass module or surround speakers. Turns off after being on for 30 seconds
  • Solid amber=Indicates a disconnection of the bass module or surround speakers from the soundbar
  • Blinking amber=Both surround speakers are set to the same channel, such as L (left) or R (right)

 

Hope this helps.

 

Regards,

Joel 

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4 REPLIES 4
Joel_D
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Dec 5, 2016

Re: SoundTouch 300 connectivity indicator no light

Hello Luukechang,

 

Thank you for posting and welcome to the community!

 

Sorry to hear this is happening. Has this always had this issue or has it recently happened?

 

I would suggest trying a factory default of the SoundTouch 300, instructions can be found HERE. Also, during that time, leave the Virtually Invisible 300 unplugged from power.

 

Let us know what the results are.

 

Regards,

Joel - Community Support

Luukechang
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Oct 16, 2018

Re: SoundTouch 300 connectivity indicator no light

I tried factory resetting already but still theres no light. But i know the light works because when i press the soundtouch button and hold 7 as if i were connecting a device, it blinks
Joel_D
Moderator - Retired
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Dec 5, 2016

Re: SoundTouch 300 connectivity indicator no light

Author Accepted Answer selected by Luukechang

Hello Luukechang,

 

I did some further investigating for you. The normal behavior the Connectivity LED is turned off after 30 seconds once an accessory speaker has been paired.

 

Below is the LED status for the Connectivity LED:

 

  • Blinking White=Connecting
  • Solid white=Indicates a successful connection to the bass module or surround speakers. Turns off after being on for 30 seconds
  • Solid amber=Indicates a disconnection of the bass module or surround speakers from the soundbar
  • Blinking amber=Both surround speakers are set to the same channel, such as L (left) or R (right)

 

Hope this helps.

 

Regards,

Joel 

Luukechang
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Oct 16, 2018

Re: SoundTouch 300 connectivity indicator no light

Thanks joel for your help. Puts me at ease 🙂