Sk_9
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Nov 19, 2018

SoundTouch 300 not pairing with acousticmass300 and vi surround speakers after update

My SoundTouch 300 has lost pairing to both bass module and vi surround speakers after yesterday’s update.
Both of them have amber light and i did factory reset and tried to pair them but they dont.
Please help me with this.
1 REPLY 1
Community Manager

Re: SoundTouch 300 not pairing with acousticmass300 and vi surround speakers after update

Hi Sk_9,

 

Thanks for posting in the Community!  Sorry to hear about the connection issues, but would be happy to help!

 

  • How far away are the bass modules and wireless rear receivers from the soundbar?
  • Were there any new wireless devices introduced to the same area that could cause interference like a router?
  • Can you try and re-flash the software on the system by following the steps HERE?

 

Let us know how it goes!

 

Warm Regards,

Tony A - Community Support