SoundTouch 300 randomly turning off
I purchased a SoundTouch 300 in December. I am having issues with the soundbar and tv randomly turning off. It is connected to a Vizio tv using the recommended HDMI port. I have not had any issue with the sound coming through properly.
When I first used it, the soundbar would turn off on fairly regular intervals. I searched this forum, found out about the option to disable the auto turn-off feature in the app, and then disabled the feature. It seems to have fixed the issue with the soundbar turning off at regular intervals. I do not see any other settings or options in the app that seem to address this issue. I have also checked whether there are any available updates, but everything is fully up to date.
However, I am still having issues with the soundbar turning off, but it will turn off at completely random times now. Additionally, when the soundbar turns off, the tv also turns off. There will be times that the soundbar will operate properly for several days before the soundbar and the tv randomly turns off. There will be some days where the soundbar and the tv will randomly turn off several times during the day.
I am at a loss as to what to do. I really like the soundbar, but the random turning off is making me question whether I want to keep using it or whether I should return it.