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Aug 18, 2018

SoundTouch 300 turns off automatically

Recently I purchased ST300 and AM100, but now I am facing problem with it, after 2-3 hours the ST automatically gets turned off.I have connected it via HDMI cable.
Even with optical fibre I am facing the same issue.
Its very disappointing after investing such a huge amount,it leads to this kind of issues.

any solution for this bug?
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Mar 15, 2018

Re: SoundTouch 300 turns off automatically

Hello srinivas

 

Thank you for posting in the community!  Sorry to hear about the issues, but would be glad to help!

 

  • What source is your system playing when the system decides to turn off?
  • When you connected the optical cable, was the HDMI cable still connected? 
  • Is there something playing on the soundbar when it shuts off?
  • Have you unplugged the power cord on the soundbar/bass module/TV for 30 seconds yet?

 

Let us know so we can further assist!

 

Warm Regards,

Tony A - Community Support 

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Re: SoundTouch 300 turns off automatically

Tony A, 

 

  • What source is your system playing when the system decides to turn off?

            -  It is connected to TV , using set top box

  • When you connected the optical cable, was the HDMI cable still connected?           

           -  No

  • Is there something playing on the soundbar when it shuts off?

           -  Yes, suddenly in between it will shut down.  

  • Have you unplugged the power cord on the soundbar/bass module/TV for 30 seconds yet?

            -  Not yet. 

 

Regards, 

-Srinivas

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Re: SoundTouch 300 turns off automatically

Hello Srinivas

 

Thanks for replying back!

 

If we can try a basic power reset to start, I'd like to see if this clears up the issue.  If it does not, I'd recommend trying a factory reset by following the steps HERE.  

 

Let us know how it goes!

 

Warm Regards,

Tony A 

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Re: SoundTouch 300 turns off automatically

Tony , 

 

After basic power reset, for now its working good with optical cable without any interruption

But can you tell me will I have the same issue if I start using with HDMI cable? If yes ,Why is it so?

 

 

Regards, 

-Srinivas

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Dec 5, 2016

Re: SoundTouch 300 turns off automatically

Hello srinivas,

 

Thank you for getting back to us, I'm glad to hear this is working again for you. There shouldn't be any issues with power in using an HDMI connection. Please keep an eye on this and let us know how it goes.

 

Warm Regards,

Joel 

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Re: SoundTouch 300 turns off automatically

Joel,

 

Sure, throughout the weekend I will monitor using HDMI cable and update on same.

 

Regards, 

-Srinivas

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Re: SoundTouch 300 turns off automatically

HEy Joel, 

 

Seems that the issue is resolved. 

Thanks for your time and help.