Hello srinivas
Thank you for posting in the community! Sorry to hear about the issues, but would be glad to help!
Let us know so we can further assist!
Warm Regards,
Tony A - Community Support
Tony A,
- It is connected to TV , using set top box
- No
- Yes, suddenly in between it will shut down.
- Not yet.
Regards,
-Srinivas
Hello Srinivas
Thanks for replying back!
If we can try a basic power reset to start, I'd like to see if this clears up the issue. If it does not, I'd recommend trying a factory reset by following the steps HERE.
Let us know how it goes!
Warm Regards,
Tony A
Tony ,
After basic power reset, for now its working good with optical cable without any interruption.
But can you tell me will I have the same issue if I start using with HDMI cable? If yes ,Why is it so?
Regards,
-Srinivas
Hello srinivas,
Thank you for getting back to us, I'm glad to hear this is working again for you. There shouldn't be any issues with power in using an HDMI connection. Please keep an eye on this and let us know how it goes.
Warm Regards,
Joel
Joel,
Sure, throughout the weekend I will monitor using HDMI cable and update on same.
Regards,
-Srinivas
HEy Joel,
Seems that the issue is resolved.
Thanks for your time and help.