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Oct 23, 2017

SoundTouch 300

Hi. I have problems with my soundtouch 300 too. It goes off by itself but in anytime. Please help me.

3 REPLIES 3
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Enthusiast
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Nov 30, 2016

Re: SoundTouch 300

Un-plug it from your power source and re-start.

 

Regards,

Bosethusiast

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Jul 21, 2017

Re: SoundTouch 300

Also I don’t know if this helps , if you have updated to the v16 and updated the app , there is a setting in the app to disable the soundbar from turning itself off. Just turn the toggle in the settings to off.
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Moderator - Retired
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Sep 25, 2014

Re: SoundTouch 300

Hi Migbea,

 

Does the SoundTouch 300 turn off when there is no audio playing after a certain amount of time, or does the system turn off in the middle of playing music or watching TV? If the system turns off after 20 minutes of no audio, as Animal had mentioned we just released a new SoundTouch update which will enable the ability to disable the auto-off feature. You can disable this by opening the SoundTouch application>Menu>Settings>Speaker Settings>SoundTouch 300>Advanced Setup> then toggle the Auto-Off option there.

 

Let us know if the above helps at all and we can take it from there if needed! Thanks!

-Michael